FAQ for patients
As a patient, do you need additional information ?
In this section, you will find answers to our most frequently asked questions.
If you can’t find the information you’re looking for, please do not hesitate to send us an email via our contact form.
How do I make an appointment with the Cenas sleep medicine centre ?
We strongly recommend that you consult your GP beforehand. Your doctor should send us a request for an assessment (consultation or sleep test), which is then to be validated by a Cenas physician. Our secretary’s office will promptly get in touch to arrange an appointment.
How can I cancel an appointment ?
If you are unable to attend, please let us know at least 24 hours in advance. Any appointment or examination not cancelled at least 24 hours in advance will be invoiced.
How loud is the CPAP machine ?
With the latest developments in technology, new CPAP machines are now almost completely silent so as not to disturb your bed partner.
Can I travel with my CPAP machine ?
Yes, it is strongly recommended that you maintain your CPAP therapy while travelling. Most machines run between 100 and 240 volts, so they can be used anywhere abroad. However, always remember to have the correct wall connection/adapter depending on the country you are traveling to.
Are there compact models for travelling ?
Yes, there are smaller CPAP machines designed specifically for travelling. Please contact us for more information.
How often should I clean and replace the components of my CPAP machine ?
To help you maintain your CPAP machine, we have created a dedicated maintenance and cleaning guide.
I am not comfortable using my CPAP machine, are there any other options ?
Yes, there are several alternatives to CPAP treatment. However, as every case is unique, we recommend you to consult with your GP to find the most suitable solution for you.
Can I fly with my CPAP machine ?
It is perfectly possible to fly with your CPAP machine. However, we recommend that you check your airline’s policy before departure. In most cases, the CPAP machine is considered a medical equipment and therefore will not be counted as extra hand luggage.
Do I need a prescription to conduct a sleep examination ?
Yes, you must have a prescription from your GP to carry out sleep examinations.
What should I bring to my examination ?
Your insurance card, all your medication, toiletries, pyjamas (or a comfortable outfit) and slippers, comfortable clothes as well as entertainment such as reading or music.
Can a related person stay with me for the night ?
Yes, if you wish. Simply inform the nursing staff the day before and book an additional meal (to be paid for).
Are special menus available ?
Yes, special menus are available for people with allergies. Simply inform the nursing staff before your arrival.
Are there vegetarian options ?
Yes, a selection of vegetarian dishes is available.
The sleep diary is a self-assessment tool that patients use to write down, night after night, all sleep-related information (bedtime, sleep latency, waking time, night-time awakenings). It also helps patients gain awareness of their own sleep/wake cycle.
For patients suffering from insomnia, the sleep diary is useful to :
- Gain information on the frequency and severity of insomnia
- Identify factors associated with a good or bad night’s sleep
Is CPAP rental covered by basic insurance ?
Yes. Limitation: prescription only by specialists in pulmonology or paediatrics with advanced training in paediatric pulmonology (postgraduate training programme of July 1st, 2004, revised on June 16th, 2016) or by sleep centres certified by the Swiss Society for Sleep Research, Sleep Medicine and Chronobiology (SSSSC).
Does my basic insurance cover my consultation and examination ?
Yes. Consultations and sleep tests are covered by basic insurance.
How do I get to the Cenas sleep medicine centre ?
The Cenas sleep medicine centre is very well served by public transport. We recommend using tram Nos. 12 or 17 (stop at Graveson), Léman Express lines 1-2-3-4 (stop at Chêne-Bourg Gare Tour) or buses Nos. 31 or 32 (stop at Chêne-Bourg Gare Tour). If you wish, a paid underground car park is available at the Chêne-Bourg station.
Please note: The car park is currently under construction. Learn more here.
Are your premises accessible and adapted for people with reduced mobility ?
A covered car park is available near the centre, with spaces dedicated to people with reduced mobility. The premises of the Cenas sleep medicine centre are designed to be easily accessible for people with reduced mobility.